Biological Age Guarantee

Return Policy

Client Responsibilities:

  1. purchase of 3 sets of ProLon 5-day within 90 days ("Purchase") for the same data (name, surname, address, e-mail and number phone) and retain proof of purchase;
  1. execution of 1 cycle ProLon 5-day per month for three consecutive months (for example: October, November, December);
  1. contacting "Fondazione Valter Longo" before starting the first cycle ProLon 5-day to determine what blood tests should be done;
  1. take 2 blood tests, one before first cycle ProLon 5-day and one after third cycle ProLon 5-day. A minimum of 95 days and no more than 120 days must elapse between the first and second blood tests;
  1. sending a copy of the results of both blood tests to the "Fondazione Valter Longo" for a biological age certificate ("Certificate of Biological Age") from the "Fondazione Valter Longo";
  1. sending the "biological age certificate" to us for a refund if the "biological age certificate" confirms that the client's biological age has not decreased.

(collectively referred to as "Request").

The customer should receive the same amount they paid for the purchase ("Refund"). If the customer purchases more than 3 ProLon 5-day kits within 90 days, the refund will be limited to the amount paid for the 3 ProLon 5-day kits. Each customer can only receive 1 return.

The refund will be made by bank transfer to the account number provided by the customer. The customer must be the owner or co-owner of the bank account and the bank must be located in the European Union or Norway, Andorra, Bosnia and Herzegovina, Monaco, Macedonia, Serbia, Montenegro

One bank account can only be used once to hold a refund.

The refund will be made if the request is sent to us within 15 days from the date of issuing the "Certificate of Biological Age".

Only in the case of full, timely and successful execution of the request, L-Nutra Italia S.r.l. will process the return within 30 working days from the moment of verification of the request.

The process described above should not be understood as a "prize contest". This process and refund should be understood as a deferred discount.

Customer can return ProLon 5-day before cycle start and exercise right of withdrawal within 14 days of purchase.

If you have any questions, please contact us at: